Terms and Conditions

  • Unless the costumer specifies at the time of booking, we may not automatically be able to accommodate additional pick-ups or drop-offs for any journey, although every effort will be made to meet such requirement.
  • Reasonable waiting time is allowed. If our chauffeur is asked to wait either at the beginning or during a journey, waiting time is chargeable at our current standard rate.
  • Non-airport collections: Except for a 15 minute ‘grace’ period waiting charges will apply from the booked time, at our current standard rate.
  • We reserve the right to refuse entry to our vehicles to anyone who is thought to be under the influence of alcohol or drugs and/or whose behavior poses a threat to the safety of the chauffeur, the vehicle or other passengers within the vehicle. We further reserve the right to terminate any journey due to unreasonable or improper behavior by any passenger.
  • If special cleaning of any vehicle is required because it has been left in an unreasonable state by a passenger/client, we reserve the right to charge the cost of cleaning to that passenger/client.
  • We reserve the right to substitute any vehicle or chauffeur/driver.
  • Nothing contained in these terms and conditions affects the Client’s’ statutory rights.